jetben's Privacy Policy

Introduction and Scope of Policy

jetben ("we", "us", or "the platform") provides a safe and reliable online gaming and betting service for players in Bangladesh. This privacy policy describes how we collect, use, store, and protect your personal information while you use our website and services.

By visiting the jetben.cam website or using our services, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any term of this policy, please refrain from using our services and contact our support team.

This policy applies to all of jetben's services, products, and promotional activities. For third-party websites or platforms, their own privacy policies will apply and jetben is not responsible in those cases.

What Kind of Information Is Collected

jetben may collect the following types of information from you for various purposes. The purpose of collection is clearly stated in each case.

Personal Identity Information

• Full name, date of birth, and nationality
• National ID card or passport number (for identity verification)
• Home address and postal code
• Mobile number and email address

Financial Information

• Deposit and withdrawal amounts and transaction history
• Information related to payment methods (bKash, Nagad, Rocket, Upay, bank account)
• Win and loss records and bonus usage history

Technical and Usage Information

• IP address, device type, and operating system
• Browser information and login duration
• Cookies and session data
• A log of which pages you visited and how long you spent on them

Purpose and Use of Data Collection

jetben collects and uses your information only for specific and legitimate purposes. The main reasons we use your information are listed below:

Account Management and Verification

We use your personal information to create your account, verify your identity, and ensure secure login. Verifying the minimum age (21+) is also part of this process.

Financial Transaction Processing

We need your information to securely process all financial transactions — from a minimum deposit of ৳300 to any withdrawal — and to prevent fraud.

Customer Service and Communication

We use your contact information to provide 24/7 live chat support in Bengali, answer questions, and resolve issues.

Promotional Offers and Bonuses

We use your information to deliver details about welcome bonuses, reload offers, and the VIP program, and to provide personalized offers based on your gaming preferences.

Responsible Gaming Monitoring

We analyze your account data to monitor your gaming behavior, identify potential issues, and ensure responsible gaming.

Legal Compliance

To meet anti-money laundering (AML) and other applicable legal obligations, we may retain certain information and share it with regulatory authorities when required.

Cookies and Tracking Technologies

The jetben website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device.

Essential Cookies

These cookies are essential for the basic functionality of the website — maintaining login sessions, security verification, and saving language preferences.

Functionality Cookies

These cookies are used to remember your preferences, login information, and gaming settings, making your experience easier on future visits.

Analytics Cookies

We use analytics cookies to analyze site performance and understand user behavior. This information is completely anonymous and is used to improve the service.

Data Sharing and Disclosure

jetben does not sell or rent your personal information to third parties. However, we may share your information in the specific circumstances listed below:

Service Provider Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, and banks), identity verification, fraud detection, and technical services. These partners may only use the information for the specified purpose.

Legal Obligations

We may be required to disclose relevant information to competent authorities by court order, government directive, or applicable law.

Fraud and Abuse Prevention

To detect and prevent suspicious activity, money laundering, or other illegal activities, we may share necessary information with relevant authorities.

Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred. We will notify you before any such change.

Data Security Measures

jetben applies industry-standard security measures to keep your personal information safe. The key components of our security framework are outlined below:

• SSL/TLS Encryption: All data transmissions are secured through 256-bit SSL encryption.
• Data Encryption: Stored sensitive information is kept in encrypted format.
• Access Controls: Only authorized personnel can access user information.
• Firewall and Intrusion Detection: Our systems are under 24/7 security monitoring.
• Regular Security Assessments: Periodic security audits are conducted by independent experts.
• Two-Factor Authentication (2FA): The option to activate an additional security layer on your account.

While we make every effort to protect your information, no digital system is completely impenetrable. If a security breach is suspected, we will notify you immediately.

Data Retention Period

jetben retains your information only for as long as necessary to fulfill the purpose for which it was collected and as legally required.

While Your Account Is Active

While your account is active, we retain all information necessary to provide the service.

After Account Closure

Even after an account is closed or deactivated, certain information may be retained for a defined period for legal obligations, dispute resolution, and fraud detection.

Financial Transaction Records

In compliance with applicable financial regulations, we retain transaction records for a defined period. After the specified time, unnecessary information is securely deleted.

Your Rights

You have several important rights regarding your personal information. jetben respects these rights and helps you exercise them.

Right of Access to Information

You may request to know what information we hold about you. We will respond to this request within a reasonable time.

Right to Rectification

If any information in your account is incorrect or incomplete, you may request that it be corrected or updated.

Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained if legal obligations require it.

Right to Restrict Processing

In certain cases, you may request that processing of your information be limited or stopped. Please contact our support team for any questions on this matter.

Withdrawal of Marketing Communications

You may opt out of receiving promotional messages and offers at any time. This preference can be changed through account settings or directly through support.

Protection of Minors

jetben strictly follows a 21+ age policy. We do not knowingly collect information from anyone under the age of 21.

Age verification during registration is mandatory. If we receive information indicating that a user is under 21, we will immediately suspend their account and delete all associated information.

If a parent or legal guardian believes their child has accidentally created an account, please contact our support.

Policy Changes and Updates

We may update this privacy policy from time to time — due to changes in service, amendments to the law, or the addition of new technologies.

For any significant changes, we will notify registered users via their email address or through a notification at login. The effective date of the updated policy will always be clearly stated at the top of the page.

Continuing to use the service after an update is considered your consent to the terms of the new policy. If you do not agree with the updated policy, stop using the service and contact support.

Contact and Complaints

Do not hesitate to contact us for any questions, concerns, or complaints regarding this privacy policy.